Delete your FitX AI account
For the FitX AI iPhone and Android apps and app.fitxai.app.
Delete it yourself, in the app
- Open FitX AI and tap Profile in the bottom bar.
- Tap Delete account.
- Read what will be deleted, type DELETE and tap Delete my account.
- Sign in again with the same Google or Apple account you use for FitX AI. This confirms it is you.
- FitX AI deletes your data, clears the copy on your phone and removes your sign-in. When it finishes you are returned to the sign-in screen.
On the website (app.fitxai.app) the steps are the same: open Profile, choose Delete account and follow the prompts.
If something fails part-way, for example because you lost your connection, the app tells you and offers Try again. Trying again is safe and finishes the job.
What is deleted
- Your profile and answers, including any injury and health answers.
- Your plan, exercises, logged sets, notes and history.
- Your body measurements.
- Your record of accepting the Terms and Privacy Policy.
- Your food records, meal plans, nutrition settings, the foods and meals you created, favourites and diet preferences.
- Your FitX AI sign-in (your account ID and email held by our sign-in service).
- The copy of your data kept on the phone you used to delete the account.
This cannot be undone. If you want to keep your data first, choose Download my data in Profile before deleting.
What is not deleted
- Your Google or Apple account. Deleting your FitX AI account does not touch it. If you used Sign in with Apple and want to remove FitX AI from your Apple ID too, open your iPhone's Settings, tap your name, then Sign-In & Security, then Sign in with Apple, choose FitX AI and tap Stop Using Apple ID.
- Other phones and browsers you signed in on. They stop syncing once your sign-in is gone (this can take up to about an hour). A copy already stored on such a device stays there until you sign out on it or uninstall the app.
- Backups and logs. Google keeps operational logs and may keep backups for a period it controls. We do not control how long Google keeps backups of its systems, so deleted data can remain in them until they expire.
- Shared reference content such as the exercise and food catalogues. It is not personal information and is not part of any account.
If you can't open the app
If you can no longer sign in or no longer have the app, email fitxai.app@gmail.com from the address linked to your account and tell us which sign-in you used (Google or Apple). We check the request comes from the address linked to the account, delete the account’s data and sign-in, and reply to confirm, within 30 days.